- Where is my order?Our estimated time for delivery is 8-10 days after purchase. You can find a personalised delivery estimate in the shipping confirmation sent…
- What if an item is out of stock?If an item you want is out of stock in your size, you can register to be notified when your size is available again. Beside your…
- How can I place an order?Here you’ll find all the information you need on placing an order with Zalando. To place an order on Zalando.ie, you'll need…
- Textile masks are now available at ZalandoWe are now offering non-medical textile masks to our customers. The masks are sourced from partner brands and our private label suppliers ...
- How can I make sure my delivery address is correct?Before completing your order, please make sure that you have entered the correct delivery address. This is displayed during…
- Do delivery and returns cost anything?Our standard delivery is FREE of charge, as long as you meet the minimum order value of €24.90. Should your order be below...
- How can I tell if my order is confirmed?Once your order has been completed, you will see a page showing your order and payment details. Shortly after you complete…
- Can I modify my order after it has been placed?Unfortunately, we can’t make changes to your order after it's been finalised. Once an order is placed, the delivery option…
- How do I cancel my order?
- Why has my order or item been cancelled?If your order was cancelled by us, this is usually due to low stock levels, or a warehouse error during packing ...
- SustainabilitySustainability means being considerate of our planet and the people on it, across a wide range of topics including ethical working conditions, environmental impact and animal welfare ...
- How do I offset the carbon produced by my order?We’re happy to offer you the chance to contribute to offsetting the carbon produced by the ...
- Can I order without a Zalando account?Unfortunately, placing an order without a Zalando account is not possible. If you don't have one yet, you'll need to create…
- Is it possible to order through the helpline?Unfortunately, it's not possible to order by phone through our helpline. Although we're all about providing options, we are…
- Copy of InvoiceYou can download a copy of your invoice for your Zalando orders below. If you placed the order very recently, please wait until it’s…
- Price changesSatisfaction with your Zalando shopping experience is our top priority. Our retail prices are based on an independent internal…
- What is a Zalando Partner product?To make our range even wider and exciting, we are working with selected Zalando Partner brands.
- Authenticity of productsAll products sold on our website are genuine. We only trade with reputable manufacturers who provide the highest quality…
- Reduced VAT on Zalando merchandiseAccording to a decision by the Irish government, the value-added tax will be reduced with 3% between September 2020 and end of February 2021 ...
- Cyber Week at ZalandoCyber Week at Zalando is a whole week of deals as big as your imagination in the lead up to Black Friday ...