How do I cancel my order?

How do I cancel my order?

If you made a mistake or simply changed your mind after placing an order, there's no need to fuss. As long as your parcel hasn't been packed, you'll have the option of cancelling your order using our desktop website.

To cancel your order:

1. Go to My Orders in your account via the desktop site

2. Click on view/cancel order*

3. Click on 'Cancel order' or 'Cancel items' and follow the steps on screen

Some important points:

  • If you redeemed a voucher with your order, the order can only be cancelled in full.
  • Your delivery address can't be changed once you have placed an order, but you can cancel the order and place a new one specifying a different address.

*If the 'cancel order' option is no longer available, it means your order has been processed in our warehouse and it's unfortunately too late to cancel it.


Can't find the answer you are looking for?
Contact us directly
Call us

Our specialists are ready to assist you. Waiting time may take up to 5 minutes.

Mon -Fri:
8 am - 8 pm

Fancy a 10% discount?*

Get updates by email from Zalando.ie

Sign up to keep track of all things fashion

Manage your preferences

What are you mostly interested in?

To learn how we process your data, visit our Privacy Policy. You can unsubscribe at any time without costs.