faq | Payments | Which payment methods are available?

Which payment methods are available?

At Zalando we offer three available payment methods. You can find more detailed information about particular payment methods below.

PayPal

Credit card

Prepayment

Why is my preferred payment method not available?

We’re sorry if your favourite payment method isn’t possible for your order. There could be one or even a couple of reasons why your preferred payment method isn’t available for your order:

  • Delivery address and billing address do not match. 
  • We also take into account the costs of each payment method. In some cases, a certain payment method may involve higher costs, return rates, or risks for us. The adaptation of payment methods helps to reduce returns rates, which is more sustainable and more economical.
  • Like other platforms and shops, we use independent credit bureaus to help us assess your credit rating. In some cases, their data may prevent you from having the option to pay with your preferred payment method (for some orders).

Please note that our Customer Care team has no way of changing the payment methods offered to you at checkout. To keep your data private, we are also unable to find out exactly why a payment method is not being offered.

If your favourite payment method is unavailable, we’re sorry in advance. You will still be able to use all of our other services and can select one of our other payment methods, which are all free. We reserve the right to decline a payment method for some orders.


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