faq | Vouchers | Returns for orders purchased with a gift card

Returns for orders purchased with a gift card

If you return goods that have been purchased with a gift card, the credit will be added to your customer account and you will be able to use it for future orders.

To view your current gift card balance, go to 'Your account' in the top right corner then Your vouchers.

If you have used a gift card to purchase part of your order and then you make a return of some items, then the gift card will be applied to the part of the order that you keep.

If you used a voucher code then the terms and conditions of the voucher will apply.

Can't find the answer you are looking for?
Contact us directly
Call us

Our specialists are ready to assist you. Waiting time may take up to 2 minutes.

Mon - Fri: 8 am - 8 pm

Chat with our chatbot

Our chatbot is here to assist you. If the bot is unable to help you, it will transfer you to one of our live agents.

Fancy a 10% discount?*

Get on our list

Sign up for email newsletters from Zalando.ie!

Manage your preferences

What are you mostly interested in?

To learn how we process your data, visit our Privacy policy. You can unsubscribe at any time without costs.